customers Archive - Markus Kramer
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What is luxury really and what can we learn from it? A look behind the glitz and glamour for meeting and events organizers with lots of practical tips and tricks on how to create better engagements....

When exploring what drives change (not just for luxury customers), it is often helpful to adopt an outside perspective. What provides the strategic canvas when looking at broader shifts on how customer, brands and their propositions evolve? One such approach is to...

Engaging with senior marketers on a debate on how brands can build stronger communities, create better loyalty with customers and how to create value over time....

Speaking to Henley executive students about excellence in customer experience. What are the key factors, what is needed to achieve excellence and how do we do it? Taking inspiration from Luxury Concierge Services....

Speaking to senior business professionals about excellence in customer experience. What are the key factors for success; and what is needed to achieve excellence in customer service?...

A half-day keynote and masterclass for 1000 LATAM senior marketing professionals on the future of marketing , how it will transform the way we do business and how to prepare for it....