experience Archive - Markus Kramer
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When exploring what drives change (not just for luxury customers), it is often helpful to adopt an outside perspective. What provides the strategic canvas when looking at broader shifts on how customer, brands and their propositions evolve? One such approach is to...

Speaking to Henley executive students about excellence in customer experience. What are the key factors, what is needed to achieve excellence and how do we do it? Taking inspiration from Luxury Concierge Services....

Speaking to senior business professionals about excellence in customer experience. What are the key factors for success; and what is needed to achieve excellence in customer service?...

Speaking to senior marketers about what we can learn from luxury. How does luxury create value and what are the underlying principles that trancend industry boundaries?...